Job Description

Director of Risk Management We are currently searching for a dynamic Director of Risk Management to provide strategic leadership and risk management, including the evaluation of products, services and operational processes to safeguard the credit union and support sustainable growth. This hands‑on role is responsible for overseeing the credit union’s Enterprise Risk Program (ERM), ensuring the identification, assessment, monitoring, and mitigation of risks across all operations. The Director leads a team of three managers/departments—Member Assistance Group (aka Collections), Quality Control, and Compliance—and collaborates closely with executive leadership and cross‑functional teams to align departmental initiatives with organizational goals. This position will be based at our headquarters in Pembroke Pines, FL. It is primarily an onsite role, with limited hybrid work after 3 to 4 months. In this position you will: Lead the assessment and monitoring of operational, credit, compliance, financial and strategic risks across the organization and maintain key risk indicators and metrics to monitor the credit union’s risk profile. Evaluate new and existing products and services for risk exposure and recommend mitigations and provide regular reports to executive leadership and the Board on enterprise risk and mitigation strategies. Foster an initiative‑taking risk culture throughout PFCU and serve on a variety of enterprise‑wide committees across the organization with the goal of accessing and monitoring risk for PFCU. Manage and strategically guide the operations and long‑term planning of Compliance, Quality Control, and the Member Assistance Group. Assist each of the respective departments with service and back‑up managers and any critical functions on a continuous basis. Serve in a pivotal, ongoing leadership role overseeing all audits and examinations, and lead PFCU’s enterprise risk insurance program—including bond coverages—and drive related risk management strategies to protect the credit union. Manage a team of managers and employees and perform a variety of management and leadership responsibilities. Establish and analyze key performance indicators (KPIs) for all departments under leadership. Provide actionable insights and strategic recommendations to executive leadership to drive data‑informed decision‑making and optimize resource allocation. Direct vendor strategy and performance for key partners. Ensure contractual obligations, service level agreements (SLAs), compliance requirements and innovation goals are met through proactive relationship management and strategic oversight. Provide oversight of departmental policies, procedures, and business continuity planning across all managed areas. Partner with department managers to ensure documentation is current, compliant and aligned with regulatory standards and organizational objectives. Guide the cadence and quality of policy reviews, audits and continuity testing to support risk mitigation and operational resilience. Perform all other duties as assigned. To be considered you will need: A bachelor’s degree in business administration, finance, risk management, or a related discipline. Minimum of 10 years of related operations risk management experience, with at least 5 of those years managing multiple risk management functions with ongoing and sustained business growth. A master’s degree in business, finance or accounting may substitute for 2 years of this experience. Minimum of 5 years of experience supervising, managing and coaching multiple direct reports. Proficiency in Microsoft Office applications, intermediate‑to‑advanced Word and Excel. Ability to manage multiple deadlines and be flexible with project management. Strong analytical and project management skills and ability to deliver presentations in front of a group, including executives and the board of directors. Ability to interpret KPIs and execute accordingly. Ability to manage multiple priorities and thrive in a fast‑paced environment. Calm, patient, objective and professional demeanor when faced with difficult situations. Dependability in a time‑sensitive environment and clear communication of decisions to all stakeholders. Practical knowledge of all lines of business, including Business Services and Commercial Lending, to partner with these business lines. Outstanding written communication skills and the ability to write policies clearly, concisely and completely while adhering to internal and external regulatory requirements. Excellent interpersonal and oral communication skills. Presentation skills are necessary as training is a component of the job. Demonstrated ability to manage and lead a team by leading by example and coaching other employees for optimal performance and member satisfaction. Reliability in meeting attendance standards and adhering to the work schedule. #J-18808-Ljbffr

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