Job Description

Job Description

Job Description

About the Opportunity

We are seeking a passionate, organized, and patient-focused Front Desk Receptionist / Patient Coordinator to join our growing team. In this highly visible role, you will serve as the face and voice of the practice, creating an exceptional patient experience while supporting front-office operations, scheduling, insurance coordination, and patient case management.

This is an excellent opportunity for someone seeking a long-term career path within healthcare. For the right candidate, there will be opportunities to cross-train and grow into Dental Assisting and Sedation Care support responsibilities.

Key Responsibilities

Patient Experience & Front Desk Operations • Greet and welcome patients with professionalism and warmth • Manage patient check-in and check-out processes • Maintain accurate patient charts and records • Build strong, trusting relationships with patients and families • Deliver exceptional customer service at every patient interaction

Scheduling & Office Coordination • Manage and optimize daily patient and provider schedules • Coordinate appointments and treatment timelines • Participate in daily morning huddles to support patient flow and office efficiency

Insurance & Financial Coordination • Verify insurance eligibility and benefits • Submit, track, and follow up on insurance claims • Collect co-pays and patient payments • Support basic financial reporting and payment reconciliation

Treatment Coordination & Case Management • Assist with treatment planning and patient case management • Educate patients on recommended treatment options • Clearly communicate treatment costs and financial responsibilities

Patient Communication • Handle a high volume of incoming phone calls and emails • Respond to patient inquiries with professionalism and attention to detail • Ensure timely and accurate communication with patients and team members

Qualifications

Required

• 1–3 years of experience in hospitality, luxury retail, customer service, sales, healthcare, or medical office environments • Ability to manage multiple priorities in a fast-paced setting • Comfortable handling a medium-to-high volume of patient phone calls • Strong written and verbal communication skills • Exceptional attention to detail and organizational abilities • Proven ability to build rapport and create positive relationships • Proficiency with Microsoft Office (Word, Excel, Outlook) • Ability to quickly learn new software and systems

Preferred

• Previous dental office experience as a Front Office Coordinator, Patient Coordinator, or Dental Assistant • Experience with dental insurance verification and claims processing • Familiarity with treatment planning and patient coordination • Active Dental X-Ray License • Interest in Dental Assisting and Sedation Care support • Experience building treatment plans and discussing treatment costs with patients

What We're Looking For

The ideal candidate is friendly, professional, detail-oriented, and genuinely enjoys helping others. You thrive in a team environment, take pride in delivering an outstanding patient experience, and are looking for a long-term opportunity with room for growth and development.

If you're passionate about patient care and ready to build a rewarding career in a supportive and growing practice, we'd love to hear from you.

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