Job Description

• We are seeking a Content Engineer / Jr. Python Developer whose technical responsibility will be for developing and managing the technology that drives the product.
• The role is crucial in ensuring that content received from third-party vendors are scripted and added/updated into the system.
• The ideal candidate has hands-on experience with any development programming language like PHP, Java, Python and other scripting languages and tools. Should have knowledge of XML and JSON and experienced working with APIs.

• Content Modeling and Structure: Designing and developing content models, taxonomies, and metadata to organize and structure content effectively. This ensures clarity, consistency, and reusability of content.
• Scripting and Code Development: Creating and maintaining scripts, code, and integrations using various technologies (like HTML, CSS, XML, JSON, Python, Java, PHP, etc.) to automate content tasks, improve workflows, and personalize content experiences.
• Content Integration and Delivery: Ensuring seamless integration of content with various systems and tools (e.g., Content Management Systems, APIs) and facilitating efficient content delivery across multiple channels.
• Content Strategy and Implementation: Collaborating with cross-functional teams to align content with product updates, technical insights, and overall content strategy.
• Technical Documentation and Writing: Developing and maintaining technical documentation, user guides, and other materials to support content creation and delivery.
• Troubleshooting and Support: Identifying and resolving technical issues related to content systems, workflows, and content pipelines.

• Technical Troubleshooting: Investigate application errors using logs, and diagnostics tools; interpret XML and JSON data to identify and resolve data formatting or API-related issues.
• SQL & Data Analysis: Write and run SQL queries to inspect database records, verify data integrity, and troubleshoot user-specific issues.
• Cross-Team Collaboration: Partner with development team and QA to escalate bugs, share diagnostics, and contribute to product fixes and improvements.
• Documentation & Knowledge Sharing: Create and maintain internal runbooks and external help articles for recurring issues, configuration guides, and API usage examples.
• Proactive Monitoring: Review logs, alerts, and performance indicators to detect and act on potential customer-impacting issues before any escalation.
• Vendor Communication: Engage with vendors who provide data via their API. Work with vendors over phone and/or email during issue resolution.

• Experience: 2-4 years of programming experience.

• Proficiency in scripting languages (e.g., Python, PHP, Java), and data management concepts.
• Content Modeling Expertise: Understanding of content modeling principles, metadata models, and information architecture
• Prior experience in utilizing APIs (Restful JSON, XML) to parse and store relevant content in RDBMS systems.
• Proficiency in reading and interpreting logs, stack traces, and error messages.
• Strong understanding of REST APIs, including the ability to analyze and troubleshoot API requests/responses using tools like Postman or cURL.
• Working knowledge of PHP and/or Java for basic code interpretation and debugging.
• Experience with SQL for querying databases to identify or validate issues.
• Familiarity with structured data formats such as JSON and XML.
• Basic knowledge of networking concepts (e.g., DNS, status codes, SSL/TLS).

• Experience using a ticketing system such as YouTrack, Jira, Zendesk, or similar.
• Experience working in version control environments (e.g., Git).

• Excellent written and verbal communication skills for translating technical issues to non-technical users and writing documentation.
• bility to maintain a customer-focused mindset while dealing with escalations and complex issues.

• Strong analytical and critical thinking skills to isolate problems and identify root causes.
• bility to replicate and test issues in controlled environments.

• Comfortable working cross-functionally with Engineering, QA, and Product teams.
• Experience participating in bug triaging or issue prioritization discussions is a plus.

• Bachelor's degree in Computer Science, Information Systems, or related field preferred, or equivalent hands-on experience.

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