Live Chat Support Specialist Job at Magic Inc, United States

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  • Magic Inc
  • United States

Job Description

Live Chat Support Specialist

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren't just answering tickets; you are the voice of our brand. You'll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.

Key Responsibilities
  • Answering client's inquiries
  • Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
  • Tracking shipments and backend shipping inquiries
  • General research
  • Updating addresses and client information
Qualifications
  • 1 year live chat experience
  • Strong English communication skills, both verbal and written
  • Can work 40 hours a week during US business hours, must be open to shifting schedule
  • No other commitments, can start ASAP
  • Has own work-from-home equipment
    • Internet speed: At least 50mbps
    • Computer processor: At least Core i5 or equivalent
    • Complete with webcam & headset
Benefits
  • 100% work-from-home setup
  • Hands-on support
  • Training opportunities
About Magic, Inc

Magic has connected top remote talent with fast-growing businesses for over 10 years. Founded in San Francisco in 2015, we now have thousands of remote workers around the world. Magic is backed by Sequoia Capital and Y Combinator.

Job Tags

Immediate start, Remote work, Work from home, Shift work

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