Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr
...Description Description: Hello from Clear Lakes Dental! We are always looking for enthusiastic and... ...we are searching for full time Unlicensed Dental Assistants (No license required!). Best of all, there is NO EXPERIENCE needed and we provide 100% fully paid training!...
...Nexstar Network Business CoachWho We AreWe know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in peoples...
...The OpportunityRS&H is currently seeking an interior designer to join our Dallas team. This position will have the ability to work a hybrid schedule of inoffice and remote.As part of the Buildings team, you'll serve an integral role in the firm by performing all aspects...
Concorde Education is looking for a Digital Music Production Instructor for on-site programs in Chicago, Illinois. The role involves... ...skill levels, and creating a positive learning environment. No formal teaching experience is necessary.#J-18808-Ljbffr Concorde Education
...Skillbridge Accounting Intern At GILBANE Building Company we recognize the commitment, ethics and values our Military Men... ...of the largest privately held family-owned Construction and Real Estate Development firms in the industry. We have more than 45 Office locations...