Functional Proficiency on Microsoft Dynamics CRM 2011/2013. Experience in other CRM packages like Salesforce, Siebel a plus.
Total IT Experience: 7-10 years
Experience on Dynamics: CRM 4+ years
Desired Competencies (Technical/Behavioral Competency) Must-Have:
Proficient on CRM Business Processes in Service management, Sales Force Automation and Marketing automation
Experience with Banking and Financial services customers a plus
Excellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirements
Excellent experience in documenting use cases, business rules, business process workflows and high level wire frames
Experience in maintaining requirement traceability matrix
Excellent communication, documentation and articulation skills including giving presentations and demo to business and IT
Experience of functional analysis, gap-fit analysis and functional support
Analyze client's business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutions
Bridge between business and IT and guide development team on requirements and functional aspects
Develop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM system
Assist business SMEs on user acceptance testing
Experience in preparing end user training materials
Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective
Client facing, assertive, excellent communication
Job Status: Full Time
Share the Profiles to mdanish@1stitsolutions.com
Contact: 703-349-1004
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