Functional Proficiency on Microsoft Dynamics CRM 2011/2013. Experience in other CRM packages like Salesforce, Siebel a plus.
Total IT Experience: 7-10 years
Experience on Dynamics: CRM 4+ years
Desired Competencies (Technical/Behavioral Competency) Must-Have:
Proficient on CRM Business Processes in Service management, Sales Force Automation and Marketing automation
Experience with Banking and Financial services customers a plus
Excellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirements
Excellent experience in documenting use cases, business rules, business process workflows and high level wire frames
Experience in maintaining requirement traceability matrix
Excellent communication, documentation and articulation skills including giving presentations and demo to business and IT
Experience of functional analysis, gap-fit analysis and functional support
Analyze client's business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutions
Bridge between business and IT and guide development team on requirements and functional aspects
Develop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM system
Assist business SMEs on user acceptance testing
Experience in preparing end user training materials
Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective
Client facing, assertive, excellent communication
Job Status: Full Time
Share the Profiles to mdanish@1stitsolutions.com
Contact: 703-349-1004
Keep the subject line with Job Title and Location
TechTammina LLC...care for individual patients. You are a Registered Nurse (RN/LPN) who operates with great attention to detail and a big heart.... ...interpersonal and client care skills Valid drivers license First aid/CPR certification required Flexible work from home options available....
...significant experience investing in service businesses and has completed over 1000 investment partnerships in its history. Summer Data Analyst Intern Location: Chicago, IL Pay: $16.60 hourly (37.5 hours weekly) Department: Data & Analytics About the Role...
...Job Description: Reporting to the Associate Dean for Student Learning and Success, the Professional Academic Advisor will be responsible for a case load of first- and second-year traditional students with the primary goal of supporting students from matriculation...
...Forklift Operator We are excited to share a new opportunity! PrideStaff, a nationally recognized staffing company, has been given... ...Performing various miscellaneous warehouse tasks Operating or cross-training on other various machinery, as needed Forklift Operator...
...pricing updates as needed. Execute the brands' promotional plans to achieve the revenue plans. Works with the Brand team on ecommerce asset needs, ensuring consistent brand representation and optimized conversion. Amazing opportunities for career progression...