Job Description

Franchise Business Coach Are you looking to combine your experience in business operations, sales, marketing, and training with a fast-growing and industry-leading franchise brand? Are you seeking an opportunity to merge your career with a passion for coaching and a desire to positively impact the lives of others? you! Benefits 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Medical, Dental, 401k, and very generous PTO package. Salary information: *** A salary range is noted for compliance with applicable state laws. The salary for this position may vary based on the candidate's location. We strive to offer competitive compensation that is commensurate with the local cost of living and market conditions. As a result, the final salary package will be determined after considering the candidate's skills, experience, qualifications, and the geographic location where the work will be performed. Position Overview The Franchise Business Coach works under the supervision of the VP of Franchise Support (the Coach of the Coaches) and is central to the success of the Franchise Business Support & Development Department. This position is fast-paced and multi-faceted. The Franchise Business Support Coach will assist with all aspects of franchisee development to produce successful, compliant, and profitable franchise locations. Additional projects and tasks may be assigned by the VP of Franchise Support. The Franchise Business Support Coach supports The Glass Guru’s mission, vision, and values by demonstrating excellence, innovation, integrity, leadership, customer service, respect, trust, open communication, understanding, flexibility, and effectiveness. We are looking for hard-working, team players who possess: Experience in marketing, sales, business development (coaching), training, team building, and/or operations Business acumen Growth Mindset and passion for business Franchise Business Coaching Experience in the B2C Field Services Industry Passion for positively impacting business owners Strong leadership skills Ability to travel up to 25% of the time Aptness to work at a fast pace while maintaining high-quality work Commitment to excellence and continuous improvement and growth Essential Job Functions Multitask and apply critical thinking skills to provide the highest level of professional service & support Responsible for providing centralized support and serve as the liaison for the Franchise Owners you support Participate in internal meetings to remain current on the goals & objectives of The Glass Guru Executive Team Maintains oversight of financial performance for assigned Franchisees to ensure continued success Coach and support Franchisees with benchmarked store growth and revenue KPIs Engages in proactive ongoing support to locations to promote profitability and success Communicate effectively with Franchisees on outstanding business development and support issues or requests Respond to all submitted support tickets routed to franchise business coach and obtain answers and solutions timely Ensure follow up to completion on requests submitted for the franchise locations Assist with franchise development standards and core competency training Prepares monthly reports, data compilation, and analysis for assigned franchisees as directed As part of a high-performing team, formulate and execute project action business plans & provide internal updates Guide new Franchisees through the Franchise Initiation & Development Process as directed Timely identify need for higher level franchisee support and communicate with assigned leadership accordingly Participate in the development and delivery of system standards training, regional trainings, workshops, national conventions, E-learning, and on-site training as needed Maintain consistent contact and communication with all assigned franchise owners through various modalities Serve as a conduit to achieve satisfactory resolution of customer complaints addressed to corporate for active franchisees Provide balanced communication and support on behalf of the Legal, Compliance, and Admin departments with Franchisees to ensure collection of all monies owed, documentation required, and compliance with contractual terms on behalf of the Franchisor Support the integrity and protection of the brand and uphold all brand standards Perform other duties as requested or required. These duties and requests may include assignments in departments and job requisitions (classifications) other than the primary assignment. Requirements Minimum of three (3) years of experience in franchise support, coaching, consulting, management, or related field. Strong interpersonal, effective listening, and communication skills; a demonstrated and successful ability to lead, motivate, and create mutually beneficial relationships to influence positive change Must demonstrate the ability to combine patience and persistence to troubleshoot issues and problem solve Must be proficient in Google Based Apps / G‑Suite software and Microsoft Office products including working knowledge of Excel Confident, articulate, and professional speaking abilities Must be able to multi‑task, apply critical thinking skills, and provide the highest level of service both internally and externally Bachelor’s degree in a related field or equivalent experience Ability to engage in a wide variety of business discussions and quickly learn new and/or complex industry or business concepts Must have a current driver’s license and a clean driving record Must provide a minimum of three (3) professional references reflecting a strong moral character Must be a confident and positive team-oriented person motivated to aid in overall organizational growth Must be willing to travel as needed Previous franchise business ownership and/or home services franchise support experience is a major plus! Physical Requirements Ability to stand, walk, and move around for various and sometimes extended periods of time. Capable of lifting and carrying objects weighing up to 50 pounds infrequently. Must have adequate hearing abilities to effectively communicate with team members and respond to auditory cues and conduct telephonic conversations. Stamina and resilience to handle situations that may be deemed high‑stress and/or sensitive and emotionally triggering while interacting with Franchisees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The duties and requirements listed are intended to establish the general nature of the work and are not to be considered an exhaustive list. Equal Employment Opportunity Statement Our company is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. We embrace diversity and inclusion as core values, and we strive to create a work environment that is fair, inclusive, and free from discrimination and harassment. We believe that diversity brings a wealth of perspectives, experiences, and ideas, fostering innovation and enhancing our ability to serve our customers and communities effectively. Our hiring decisions are based on qualifications, merit, and business needs. We are dedicated to ensuring that every employee, candidate, and job applicant is treated with respect and afforded equal opportunities throughout the employment relationship. If you require any accommodations during the application or interview process, please let us know, and we will make reasonable efforts to accommodate your needs. We are an equal opportunity employer and comply with all applicable federal, state, and local laws governing nondiscrimination in employment. Flexible work from home options available. #J-18808-Ljbffr

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