Job Description

Shift: 8AM - 5PM; Mon-Fri (ENTRY LEVEL ROLE)
Position Summary
This position is responsible for accurately creating, filing & managing the Warranty Claims process.
Essential Functions

Generate & Submit Warranty claims daily

Code claims with pertinent mfg required information

Manage ongoing/pending Warranty claims

Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals

Maintain a good working relationship with OEs, Suppliers & Shop Terminals

Generate Weekly/Monthly Warranty Recovery Reports

Assist with special projects

Continuously improve Warranty claims processing procedure

Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians

Escalate pending and/or ongoing concerns to Warranty Supervisor

Active cooperation with other essential department members and outside vendors

Qualifications

High School diploma or equivalent

Minimum of 2 years of general Warranty experience.

Excellent Communication skills to strengthen relationships with OEs & Suppliers.

Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.

Outstanding customer service and follow-up skills.

Types an average of 40 wpm.

Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.

Prior experience with VMRS codes is preferred.

Must be dedicated and driven individual.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers.

Provide constructive guidance to other employees and representatives of third parties.

Contribute to providing the highest quality of products and services to customers.

#LI-ONSITE

#LI-AM1

#NDHP

Job Tags

Work at office, Shift work

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